Tried reaching out, but the customer service reps do not answer or do not help. I have a delivery issue that is not on their end, but they won't even respond to know that I just need a few questions answered so that I can file a claim with the shipper. Thank you so much for your patience and please let us know if you have any additional questions! Ring looks like its worth nomore than $5and costed $68. Whether on the job, on the go, Enso rings and bracelets fit every lifestyle - allowing people to uniquely express their style without compromising safety or comfort. Moderate content, respond to reviews, and promote offers. Iwent into the retail store inLehi and was able totry different sizes and styles inperson. The website has no option to return this replacement ring. We're soglad tohear that you're loving your rings. Phone Number. Hey there Paul, we're happy tohear you love your ring and that you enjoy our selection! They will just put the responsibility with the insurance, not themselves. Very disappointed in this company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Your return was received and your refund was processed on 6/30. We apologize about all the confusion and hassle it has been, but we would be happy to help. After 8months ofdaily use myring ripped. Along with this, we are covering the cost of shipping for you to return the purchased rings, and the shipping cost for the new ones to be sent out. The replacement broke within 6 months. Iwill absolutely use this company for future silicone ring purchases, and have already recommended them tofamily and friends. You can find contact details for Enso Rings above. I've reviewed our system and it looks like we sent you a response on 10/2. wedding ring. In fact my tracking number says as of 12/22/2020 it ended as a dead letter (attachment). Were sosorry tohear that your experience with uswasn't the best itcould beand weapol. Mix and match our stackable collections or add a little extra shine with an engravable silicone MOD bracelet. Enso Rings, the industry leader in premium silicone rings, is on the hunt for a passionate and experienced Customer Service Manager to join our team. Please let us know if there is anything else we can assist you with. Please don't ever hesitate tor. each out toour customer service team (or come back into say hitoJen!) I just wanted to get my ring before I moved at the end of December, but I haven't heard or seen anything. Enso Rings are the modern solution to the daily inconveniences and risks of metal jewelry, so people can live a life uninhibited. Submit a complaint and get your issue resolved. https://ensorings.com/ support@ensorings.com Open now 9:00 AM - 5:00 PM Jewelry/watches Force For Good Photos See all Videos See all 0:19 Ok, Mandalorian fans! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Most of these cases happen during outdoor activities, sports, or while operating heavy machinery. Thank you somuch for your feedback! Silicone wedding bands and rings are an amazing option, especially for those of you who like to spend a lot of time outdoors and have an active lifestyle. 6 Customer Reviews Sort By Date Highest Rating Lowest Rating Shaun S 06/03/2021 Placed an order over a month ago. Since these boxes are all packaged ahead of time, they only contain the same size of each ring. If you are needing different sizes in the rings, they will need to be purchased separately. . If you have questions about your data or our policies you may contact us at [emailprotected], 22 May 2018Enso Rings247 South Millpond Road Suite 100Lehi, UT 84043. We're always happy tohelp! I am now out $80. Like I was saying, because of the stretchy material, these rings will become larger over time. All you have to do is put the ring in a simple envelope and place it in your mailbox; Finally, a customer service representative will soon contact you via email to let you know that the new ring is on its way. Workers ofthe shop will give you ahand instudying out the merchandise sothat you can pick right products. A silicone wedding ring is now one of the most popular alternative jewelry pieces that someone can find. Shop unique wedding & engagement rings and silicone wedding bands. Why not save some money if there is an opportunity to do so? Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. Silicone rings and bracelets are versatile, safe, and so comfortable shell never want to take it off--and she wont have to! Weappreciate you bringing these concerns toour attention, and wecan't wait tohear fromyou. The website responded that we are outside of the replacement time. As a matter of policy, BBB does not endorse any product, service or business. Answer: It is easy to clean your Enso ring and it is a must, especially because the silicone tends to attract dust particles. have any more questions orneed help with anything else, please don't hesitate toreach backout. If you believe in our core values of Love Yourself and Love Others, and want to be a part of a company whose mission is to be a Force for Good, then this is the perfect role for you. Free Shipping Offer: Offer valid for flat-rate shipping on qualifying purchases of $100+ at ensorings.com while supplies last; not valid for expedited or express shipping or shipments to addresses outside the USA.. Disney & Star Wars Availability: Disney, Pixar & Star Wars products sold only in the US and Canada.. CUSTOMER SERVICE FAQ Contact Us Returns Product Request About Us Blog. We're soglad that Rikkell was able tohelp you get that taken care ofso quickly, weth. We're sohappy tohear that you're loving your ring and that itworks asa great alternative for your engagement ring. Additionally, we have gone ahead and refunded your shipping fee today due to the inconvenience. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please feel free to reach out to us at any time if you have additional questions. Maybe you want something bold to match your personality or maybe you just want something simple that doesnt stand out that much. Hey Eleisa! Hey Wallace, thanks somuch for your kind words. This causes ware & tear onBOTH. Become a verified brand rep for Enso Rings and amplify your brand's voice on Knoji. That day, he suffered an accident during which his wedding ring (made from metal) got stuck and caused serious injuries to his finger. (385) 312-9640 Website www.ensorings.com Revenue $23.7M Industry Jewelry & Watch Retail Retail Enso Rings's Social Media Is this data correct? They sent out anemail saying the fixed their process and would besending new rings out tomake upforit. Especially cassid. Knoji is a social discussion platform that's 100% free to use. the store aminute past closing and Jen let mein and helped melike achamp! Shes pretty much the best, right? The parent company of Enso Rings is Enso Rings LLC. How quickly do they reply to messages? I have called DHL as well as my local post office and the item has since just disappeared in the system. Route app said delivery attempted and map showed itwas out ofmy province. Ifyou ever need more help (or even just have questions) again inthe future don't hesitate tolet usknow, we're always happy tohelp! We earn a commission if you click this link and make a purchase at no additional cost to you. Despite information on the internet that might suggest that you can, the answer to that question is no. The metallic effects look amazing, a personal favourite is the 'Dragon' with it's light adjusting colour. Gov't & Military employees discounts on Enso Rings . We've made sure tolet th. We've reviewed our system and it looks like we were able to get that sent out again to your correct email address. Besides silicone rings, Enso also markets bracelets but in todays article, we will only focus on their main products which are rings and wedding bands. Please don't hesitate toreach out tous orcome back inif you ever need any more help orhave any questions. Many people have experienced injuries related to their wedding bands getting caught in things and some of those individuals have decided to give silicone rings a try, and some are even enjoying multiple rings at once. Each ring combines the comfort & safety of silicone with a touch of timeless luxury. I'm sorry tohear that your ring has ripped again, but I'm happy tolet you know that your ring iscovered bya lifetime warrant. Here are the steps you must follow to do an exchange: Why try Groove Life? Ive additionally emailed support@ensorings.com, posted on their Facebook page, and also sent a message via Facebook messenger. Theres a form on their website that you must fill out; You will then receive an email from the company with the address where you must send the product back. . If you want, you can even match several different colors and wear them at the same time due to their stackable ring collection. We earn a commission if you click this link and make a purchase at no additional cost to you. For all those of you who indulge in an active lifestyle or who work with heavy machinery, wearing a silicone ring instead of a precious metal one could be the difference that saves your finger. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Legends Thin. We'd love tohelp. Rings arent just for your ring finger! 12/20/2022 Complaint Type: Problems with Product/Service Status: Unanswered My ring broke within a year and Enso replaced it. Plus, the rings are gorgeous, acomfortablefit, breathable and well made. Im out $40 and no word on whether Ill get a refund. Get matching pairs or complementary sets so you can wear your silicone rings together. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We are real brides-to-be, wedding planners, and true-love believers coming together to make everyone's special day unique to them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Made in the USA: Made with the highest quality materials to set the standard for luxury silicone rings So, Enso rings might be the ideal option for people who want to save some bucks without sacrificing a pretty stylish look. Hi Shaun, Weknow how frustrating that canbe, and wesincerely apologize for any frustration that. We will be sending you an email here shortly with the exchange instructions, and get the rest taken care of from there. With over 3 million rings sold in over 100 countries, Enso Rings is the premium silicone jewelry brand that has set out to disrupt the traditional jewelry industry. I love Enso rings! I placed an order with Enso for customised rings in the beginning of July 2020, there was only one shipment option (I was told 7-10 days when querying the estimated time) and same was shipped on 8 July 2020 to date 12 August 2020 I have still not received my rings. What they didnt tell you was that ifyou had the good sense toreturn the terrible rings they wouldnt give you the new ones atno cost (as the email stated). Users on the Enso Rings web site opt in when creating an account and accepting terms of use, and can adjust privacy settings through the site. Although they are a tad on the pricey side, they succeed in delivering the quality one would expect. Wow - I'm so surprised! People seem to be happy working with the company. Not to worry! Still, one downside is the natural grip of the material and because of it, the ring will attract a lot of dust particles, fuzz, and even tiny hairs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Now, all I want is my money back. Silicone Wedding Bands | Enso Rings They have anissue with their website and system inperson t. hat doesnt let use mountain America cards ofany nature. I went into the website and purchased some rings in June. Do they have a contact us page? Ifyou ever have any ques. Email * What do you need help with? Imailed the ring back tobe refunded. BBB Business Profiles generally cover a three-year reporting period. We earn a commission if you click this link and make a purchase at no additional cost to you. The main differences between Enso vs Qualo rings are: Enso offers a lifetime warranty, whereas Qalo's warranty is one time only. No, Enso Rings does not offer positive customer service. The whole idea was inspired by a dreadful event that took place while Brighton was rock climbing. We appreciate you bringing this to our attention and we sincerely apologize for the inconvenience this situation caused. There needs to be a customer service number to physically talk to someone when there are issues. These polymer chains are very strong bonds and are not easy to break, but that also means that you cannot do anything once they are bonded to tighten the bonds (i.e., you cannot shrink the ring). Thank you for reaching out and bringing your concerns toour attention. The proprietary silicone used to create these products is significantly safer than metal and even tungsten or wood. Apparently they charge additional fees tohave the basic consumer right capability ofrequesting refunds and reshipment ofp, roducts. Terrible customer service I have requested a return on their website several times and nobody ever emails me back . I ordered one of the new Inked rings about three weeks ago and the paint is wearing off the ring. Weare SOhappy tohave you (and your cat) aspart ofour Enso family and we're glad tohave been able tohelp! 1 review US Dec 8, 2022 Bought a set of rings 3 months ago for Bought a set of rings 3 months ago for my wife's birthday and one of the silicon rings started getting tears. We'd behappy tohelp make this right however wecan. What is current serving area of Enso Rings? That kind ofquality customer service israre these days. However, if you want a wedding band with a metallic sheen, you will have to cover a cost of $40 which, to me, seems a bit steep. Created with Sketch. Enso Rings continues to review and update our services to implement appropriate safeguards for data we possess, and to insure our processes comply with GDPR and other data privacy laws to which Enso Rings is subject. Tell the girl that was working atFashion Place inUT on8-26-22togreet customers. We hope to create a life-changing experience for you through our products and support. CONTACT. There are many interesting colors and appealing models. If Enso Rings has your personal data, it is either because you provided it to us directly for legitimate business purposes of Enso Rings (you are an Enso Rings customer, vendor or other business contact). Where can I find Enso Rings' contact information? They are long-time friends. Is it easy to contact Enso Rings? beautiful ring, but you better get correct size !!! Wehope tosee you again soon and we're happy tohave you as, The rings themselves seem awesome but dont plan onbeing able topurchase one ifyou bank with Mountain America. These rings are PERFECT for individuals inthe Hair Industry. Out $46.35 - I would like a complete refund at this time. We researched this on Aug 18, 2021. Mini In The Box Review. Silicone is usually safe to wear but you must first make sure youre not allergic to it. I have received no info regarding this order. How well does Enso Rings resolve disputes and customer complaints? The rings colors are intense and bright while the material feels flexible and soft. We have stylish, everyday options that you can wear on any finger for any occasion. Here are some of their most popular collections: More or less, the sizing of these womens silicone rings matches the one of traditional metal wedding bands. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer service has been exceptional from Enso. Answer: There are plenty of benefits provided by these wedding bands: They are softer and safer; They are more affordable compared to wedding bands made from silver or gold; You have plenty of models to pick from in order to find one that suits your lifestyle; Silicone bands have gained a lot of popularity, becoming a trend in the industry due to the fact that they offer luxury without compromise. Customer service Info about seller Seller is Enso ehf. Thank you. Were sorry tohear that you've had some troubles getting sent the right size. 9 10 11 12 13 14 Choose your favorite Disney Princess including Ariel, Belle, Cinderella, Jasmine, Moana, and Mulan. International Association of Better Business Bureaus. If, once you receive your ordered ring, you feel it a bit large, dont worry about it! Alittle over aweek later, their package shows upin mymailbox. Very kind and helpful staff, and full selection. Isent anote inwith myone ring explaining what happened, and asked ifI could still doan exchange onjust the one ring. Note that complaint text that is displayed might not represent all complaints filed with BBB. Iordered ring and shipping was delayed due tocarrier issues. Do they offer real-time chat or live phone support? In order to get different sizes you need to buy 2 in a man's size ($44.99 each) & 2 in a woman's size ($44.99 each) which comes out to be $179.96 in stead of $139.99. Unlike metal rings which can be cumbersome and sometimes pose a safety hazard especially for individuals that work with machinery or in extreme sports, silicone rings from Enso Rings offer a comfortable and safe alternative that can be worn all day. We're sohappy tohear that you had awonderful experience atour store and we're glad tohave been able tohelp you replace your. To prevent any issues such as bad smell or redness, you should remove the band on a regular basis and clean the ring. I'm so sorry about that! Somuch for customer service. We've reviewed our system and it looks like one of our agents was able to get in touch with you last ween and a new order was created for you on the 12th. Now I am out $40 and there is no one trying to help resolve this issue. Pentair Review. 14 You can learn more About Us here Love You Tomorrow Copyright 2023 | A Venture 4th Media company. E. nso customer service just replied: ohsince you bought Route insurance, what about you file for lost claim. Ifyou ever have any questions about your rings, orif you need help with anything like awarranty orexchange, please don't hesitate toreachout. Please reach out tous atsupport@ensorings.com. Iam soimpressed with this company and their service. These silicone rings are flexible and soft, yet still retain their shape when put under pressure or placed underwater. The woman atthe front desk helped meout and iwas able, to leave happily with myring. I expected a long delivery time due to COVID-19 and Black Friday, but it is now 1/22/2021 and I still haven't received or heard anything. Please let us know which option you'd prefer and we'll get that taken care of! BBB is here to help. Ihave tried tosupport their company but too many issues. What is Enso Rings's Facebook? Silicone rings do not come in half sizes (like metal ones do) so if you are normally between sizes, we recommend that you go down to the lower size. You can contact Enso Rings' customer service team by calling (385) 334-4269. Thank you so much for reaching out and telling us about your experience. Despite information on the internet that might suggest that you can, the answer to that question is no. Hi Allison, Ifyou need any help orhave any additional questions, please don't hesitate toreach out toour customer support team, we'd behappy tohelp. I got myfirst Enso ring inFebruary of2018and Ive had only good experiences since. Lost myring atwork aweekago. The entire exchange process, in case you need it, is very easy to follow. This material is made up of silicon, then mixed with carbon, hydrogen, and other elements to get a final product that is very stretchy, soft, and pliable, but also very durable. See details. Emails found on company website support@ensorings.com 99% Support edp@ensorings.com 98% careers@ensorings.com 97% Hr View more What are the social media accounts of Enso Rings? Fill a regular cup with lukewarm tap water and drop a few splashes of dish soap into it. Enso Rings islocated inUnited States, Lehi, UT84043, 247Millpond DrSuite100. Want more? Does Enso Rings support live chat? Do they have a contact us page? You can also reach via their contact phone number: 801-471-0104. I was a mess. Follow to get Enso Rings' best codes & discounts. But after less than ayear the ring has atear again. like you reached out toour Customer Support Team earlier today and that they made anexception toissue you astore credit due tothe inconvenience. Created with Sketch. We live for love and offer real advice on how to plan your wedding, celebrate an anniversary, or pick out a favorite, special piece of jewelry that says "love you today, love you tomorrow". Enso Rings offer an effortless exchange process. What is Enso Rings' phone number? HiEC! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I ordered a ring during the covid pandemic. Check out our FAQ or click Need Help to get in contact with our Customer Support Team. With our 100% satisfaction guarantee well make sure you get the perfect ring in the perfect size. Ifa company encourages you toget insurance for lost package, avoidit. If it is established you are protected under GDPR, you may contact us at edp@ensorings.com to make a formal Ireached out tocustomer service byemail tosee ifan exchange was possible and inunder 24hours Ihad aresponse and was able toplace anorder for anew ringall Ihad topay was the engravingfee. Ordered from Australia. Why Silicone Rings Don't Shrink Silicone rings are made of a silicone rubber material. Why not save some money ifthere isan opportunity todoso? People seem tobe happy working with the company. Doyou need todo some shopping inthe nearest future? Thank you so much for making us aware of this situation. I love my enso ring. What are Enso Rings' social media pages? ComplaintsBoard.com is a leading complaint resolution website on the Internet. We'd bemore than happy toassistyou! Im not sure why they thought the originals were even good enough tosendout. Customer service was above and beyond! Here you can find tablecloths, sports equipment, and also souvenirs. We're always happy to help! I was home that day and all days since. However, a few of them, based on the collection and model, also include small metallic parts that offer a brighter metallic shine.